Frequently Asked Questions

Everything you need to know about shopping with Kayser Lingerie.

How do I find my correct lingerie size?

We provide a comprehensive Size Guide on each product page. We recommend taking fresh measurements of your bust and underbust to compare against our chart for the perfect fit.

What is your return policy on intimate apparel?

For hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and hygienic liners intact within 30 days of purchase.

How should I care for my Kayser Lingerie pieces?

To maintain the delicate lace and elasticity, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid machine drying.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

Do you offer discreet packaging?

Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy and the security of your purchase.